Delta Live (LACD UK) Data Privacy and Cookie Policy

1. Introduction

Delta Live (LACD UK LTD) is committed to protecting your privacy and your Personal Data (as defined below). This privacy policy (hereinafter the “Privacy Policy”) informs you of our privacy practices and of how your personal information is protected.

This Privacy Policy binds all L-Acoustics Group wholly owned subsidiaries and their employees and clearly details the steps we take to protect your Personal Data when you visit any of our websites that contain a link to this Privacy Policy (collectively, our “Sites”) or when you contact us. It describes how we process Personal Data relating to you, including the types of Personal Data that we collect, the purposes for which we use it, the types of third parties with which we share it, and any rights you may have with respect to such information.

2. Information We Collect

Personal Data we may collect directly from you

When you visit our Sites, we may ask you for Personal Data to provide a service or carry out a transaction that you have requested. You may also provide Personal Data to us when you contact or engage with us (e.g., with a comment, inquiry or customer support request) or register for an account to use our Sites.

The Personal Data we may collect from you when you use our Sites, or when you contact or engage with us, may include:

• Identity data, such as your name, title, company/organization name, e-mail address, telephone and fax numbers and physical address (including street, city, state, postal code, and/or country);

• Registration data, such as information provided by you when you register for an account to use our Sites, including user names and passwords;

• Recruitment data, including information submitted in connection with a job application or inquiry (as described below);

• Business contact data, such as information related to other employees, owners, directors, officers, or contractors of a third-party organization (e.g., business, company, partnership, sole proprietorship, nonprofit, or government agency);

• Marketing and communications data, including your marketing preferences and your subscriptions to our publications;

• Financial information, including credit card or other financial account information for the purpose of enabling us to facilitate your purchase of LACD UK LTD products and services that may be available on our Sites;

• Export control information, such as your nationality, citizenship and country of residence, that allows us to determine your eligibility under export control regulations to receive information about certain technologies;

• Transaction data, including inquiries about and orders for our products and services and details of payments to and from you, including purchase order history and information needed to facilitate payment transactions;

• Event registration information, including information you provide when filling in e-registration forms; and

• Your feedback, including surveys, recommendations, or other feedback from you about our Sites as well as our products and services generally.

When you do not provide requested information, we may not be able to provide you the requested service or complete your transaction.

b. Personal Data we may collect about you

We may collect certain information about your visit to our Sites, including:

• Usage data, including information about how you use our Sites, what pages you view, the number of bytes transferred, the links you click, the materials you access, the date and time you access the Site, the website from which you linked to one of our Sites and other actions taken within the Sites; and

• Technical data, such as your Internet Protocol (IP) address, your browser type and capabilities and language and your operating system.

For information about the cookies we use on our Sites, please refer to the section entitled “Cookies” below.

c. Personal Data collected from third parties

In accordance with applicable law, we may collect Personal Data about you from third parties, such as social media websites/applications or specialized providers, which we may combine with the Personal Data we already hold about you in order to help us improve and customize our Sites to your preferences and for other purposes set forth in this Privacy Policy. We may also collect your business contact information from your employer or other third parties, which we will use to facilitate or otherwise engage in traditional business activities and similar administrative matters.

d. Notice for residents of the European Economic Area (EEA)

EEA residents may be entitled to object to certain types of processing activities involving their Personal Data described in this Privacy Policy, including where we are relying on a legitimate interest to process their Personal Data or where we are processing their Personal Data for direct marketing.

In some cases, we may demonstrate that we have compelling legitimate grounds to continue to process your Personal Data in which case we are not obliged to comply with your request.

Why do we collect and use Personal Data?

We may use the Personal Data collected via our Sites or when you contact us for purposes that include:

Services and transactions. We may use your Personal Data to deliver services to you or carry out transactions you have requested, including, but not limited to, providing information on LACD UK LTD products or services you have purchased or otherwise use, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests and facilitating the use of our Sites.
Improving our business, Sites, products and services. We may use your Personal Data to perform business analyses or for other purposes that help us to develop and improve the quality of our business, Sites, products and services (including new products and services), for example, by customizing our Sites to your particular preferences or interests.
Profiling. We may combine the Personal Data you provided us with (including, but not limited to, identity data, event registration information, business contact data or your inquiries about our products and services) to create individual profiles. Those may be used for direct marketing activities. Please note that they are not used in relation with any automated decision-making process.
Marketing. In accordance with applicable laws and regulations, we may use your Personal Data to inform you of products or services which may be of interest to you, and to otherwise communicate with you about offerings, events and news, surveys, special offers, and related topics. You are able to opt-out from marketing communications sent via e-mail at any time, free of charge by using the “unsubscribe” link in any e-mail marketing materials you receive from us, or by contacting us using the contact information listed in this Privacy Policy. For more information on our data processing practices for marketing purposes, please contact us in accordance with the instructions set forth at the end of this Privacy Policy.
Business Contact Data. LACD UK LTD collects and uses business contact data to engage in communications or transactions, including for conducting due diligence regarding, or providing or receiving, a product or service. We may collect and use business contact data in order to facilitate and manage orders, contracts, warranties, maintenance, and similar business functions, for credit analysis and collection purposes, to assist with our own internal compliance and legal requirements, and (if necessary) to defend our interests and claims.
Employment applications. In connection with a job application or inquiry, you may provide us with information about yourself, such as a resume/curriculum vitae, professional references, information about education and job background, and information about professional training and certifications. We may use this information for the purpose of employment consideration, background checks and employment eligibility, and as otherwise set forth in any separate privacy policy or other notice made available to in connection with your application. We may use a third party (e.g., job recruiter) or social media platform to solicit, collect, and retain employment applications.
Research and analysis. We may use your Personal Data to conduct research and analysis to help us analyze your purchasing preferences, identify the products and services that best meet your requirements and measure the effectiveness of the advertising we serve you.
Enforcement: We may use the Personal Data we collect in order to detect, prevent and respond to fraud, intellectual property infringement, violations of our terms and conditions, violations of law or other misuse of our Sites.

Where permitted by law, we may combine the Personal Data that we collect via our Sites with other Personal Data we hold about you (such as information about your use of our products and services) in order to offer you an improved and consistent customer experience when interacting with us or for other purposes set forth in this Privacy Policy.

4. Sharing Your Information

a. Service Providers:
We may share your personal data with third-party service providers who assist us in operating our website, processing payments, delivering services, and conducting marketing. These providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.

b. Legal Obligations:
We may disclose your personal data if required to do so by law, or if we believe such action is necessary to:

Comply with legal processes.
Protect the rights, property, or safety of Delta Live (LACD UK), our customers, or others.

c. Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

5. Cookies and similar technologies

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your hard disk or to your browser’s memory when you visit one of our Sites. Cookies are useful because they help arrange the content and layout of our Sites and allow us to recognize those computers or other devices that have been to our Sites before. Cookies do many different activities, such as allowing our Sites to remember your preference settings and helping us to enhance the usability and performance of our Sites and your experience using them.

Our Sites also may contain electronic images known as web beacons that allow us to count the number of users who have visited specific pages. We may also include web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

Categories of cookies and similar technologies that we use

The type of cookie or similar technology that may be used on our Sites can be put into 1 of 4 categories: 1) Strictly Necessary, 2) Performance, 3) Functionality & Profile, and 4) Advertising.

Strictly Necessary Cookies. These cookies are essential for basic functionalities of our Sites, and they enable you to move around our Sites and use their features, particularly in connection with information searches and order placement. Without these cookies, services you have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. Example of strictly necessary cookies: a shopping basket cookie, which is used to remember the products that you wish to purchase when you add products to your shopping basket or proceed to checkout, a login/authentication cookie which allows and manages your login to the Site and identifies you after logging in for a single session, a session cookie which is required to carry out the data transmission and provides the Site to you, a security cookie that detects repeat failed login attempts or similar abuses of the Sites. These types of cookies are regularly stored only as long as required for their purpose.
Performance Cookies. These cookies collect information about how you use our Sites, for example which pages you go to most often and if you get any error messages from certain pages. These cookies collect information that is used to improve how our Sites work. Without these cookies we cannot learn how our Sites are performing and make relevant improvements that could better your browsing experience. As an example of performance cookies, our Sites use cookies from Google Analytics.
Functionality & Profile Cookies. These cookies allow our Sites to store information that you provide, such as preferences, and to store technical information useful for your interactions with our Sites. For instance, they remember your user ID and elements of your user profile. They also ensure that your experience using the Sites is relevant to you. They may also be used to provide services you have asked for such as watching a video or commenting on a blog (without being a cookie that is strictly necessary for the Site to function, see category 1). These cookies will not be used to track your browsing activity on other websites.

Without these cookies, a website cannot remember choices you have previously made or personalize your browsing experience. For example, we use a cookie to store your language preferences, which allows us to present you with product search results in the correct language and we use a cookie to store your choice about the appearance of the cookie information banner that we display on our Sites. This cookie will help us remember your choice about the appearance of the cookie information banner when you subsequently visit the same site where you made your choice about the banner and any other L-Acoustics sites with the same domain or the same top-level domain.

Advertising Cookies and Similar Technologies. These cookies or similar technologies may be used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the times you see an advertisement as well as help to measure the effectiveness of the advertising campaign. These cookies may track your visits to other websites. Without these cookies or other technologies, online advertisements you encounter will be less relevant to you and your interests.

We may permit third-party advertising partners (see below) to use cookies and other technologies to collect information about your browsing activities over time and across different websites when you use our Sites, including products that you browse or purchase and your location. Examples of advertising cookies or similar technologies that we use may include Google Ads.

Setting your cookie preference

You can usually modify your browser settings to decline cookies and you can withdraw your consent at any time by modifying the settings of your browser to reject or disable cookies or by opting out of specific cookies through the opt-out options available to you. If you choose to decline cookies altogether, you may not be able to fully experience the features of the Sites that you visit.

Our use of web analytics

We use industry standard web analytics to track visits to our sites (“Web Analytics Providers”). The information generated by the cookie about your use of our Sites (including your IP address) will be transmitted to and stored by our Web Analytic Providers on their servers. The Web Analytics Providers will use this information for the purpose of evaluating your use of our Sites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage (as specified below). The Web Analytics Providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.

We use Google Analytics which serve the purpose of measuring, analyzing and optimizing our marketing measures and provide you with customized advertisements that could be of particular interest to you.

Google Analytics uses cookies which enable an analysis of your use of the Sites. The information collected (IP address, browsing activities and other data linked to your usage of the Sites, e.g. referring site details, tape of web browser and operating system, clicks on external links, interaction with site specific widgets) is usually transferred to a Google server in the USA and stored there. However, because of the IP anonymization activated on the portal, Google will reduce your IP address within Member States of the European Union/ European Economic Area beforehand (if you are browsing the Site in the EU/ EEA). Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. According to Google, the IP address transmitted by your browser within the framework of Google Analytics will not be merged with other Google data. You can opt out of Google Analytics by following the link: https://tools.google.com/dlpage/gaoptout.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or data storage system can be guaranteed as 100% secure.

7. Your Rights

a. Access: You have the right to request access to the personal data we hold about you.

b. Rectification: You can request that we correct any inaccurate or incomplete data.

c. Deletion: You have the right to request the deletion of your personal data, subject to certain conditions.

d. Restriction: You can ask us to restrict the processing of your data in certain circumstances.

e. Objection: You have the right to object to the processing of your data for direct marketing purposes.

f. Data Portability: You have the right to request the transfer of your data to another organization or directly to you.

g. Withdraw Consent: If you have given us consent to process your data, you can withdraw it at any time.

To exercise any of these rights, please contact us at enquiries@deltalive.com

8. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than your own. We ensure that any data transferred outside the European Economic Area (EEA) is protected by appropriate safeguards, such as the use of standard contractual clauses approved by the European Commission.

9. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

10. Changes to This Policy

We may update this Data Privacy and Cookie Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Links to other websites

Our Sites may contain links to third-party websites, products and services. We have no liability or responsibility for those websites, products and services, their policies, or their collection or other processing of your Personal Data. The practices of those third parties with respect to information collected through their websites, products or services is governed by their own privacy policies. We encourage you to learn about the privacy policies of those third parties.

11. Contact Us

If you have any questions or concerns about this Data Privacy and Cookie Policy or our data practices, please contact us at:

Delta Live (LACD UK)
21 Island Farm Avenue
West Molesey
Surrey
KT8 2UZ
United Kingdom

enquiries@deltalive.com
+44 (0)20 8339 3800

This policy ensures that Delta Live (LACD UK) complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).